4WD Tours R Us is a family owned and operated tour business operating sandboarding, 4WD and sand surfing tours on the amazing Stockton Sand Dunes, in Port Stephens, 365 days a year. We love sharing the stunning landscape that we call our backyard with visitors and locals.
We are looking for an administration super-star with exceptional customer service and organisation skills to join our small team. To work in our fun filled business you need a can-do attitude, sense of humour, enthusiasm and flexibility. We are looking for a great fit for our business, this means we have the flexibility to design a role around the right human whether that be part time or casual. The role will require up to 30 hours per week, Monday through Friday, during office hours and alternate Saturdays.
While no two days in our busy small office are ever the same, the key responsibilities of this role are:
- Managing bookings, via phone, email and online, for individuals and group tours
- Basic accounting including invoicing, cash handling, preparing cash floats, end of day balance and banking
- Customer service and client relations, responding to enquiries via phone, email, social media and face to face
- Organisational support for the operations team on the beach
- General administration support for the team
Must have skills and qualities:
- Great administrative skills with killer attention to detail
- Out of this world communication skills and the ability to relate to people of different backgrounds and cultures
- Reliability and the ability to turn up to work with a positive, can do, go get ‘em attitude
- Flexibility, we need a quick thinker who can solve problems and adapt to a changing environment
- Great computer skills, a whizz in Word and Excel
- Super organised and able to prioritise and keep calm and work at a hectic pace during busy periods (long weekends & school holidays)
- Drivers Licence
Desirable experience and qualities:
- Experience in using online reservation/ booking systems
- Knowledge of the Australia tourism industry & working with distribution partners
- Experience in a front of house, customer service or reservations role in tourism or hospitality
Got questions about this role, the experience required or hours of work? Please get in touch for a chat, email Loryn Boicos, lorynboicos@gmail.com
Want to apply to be a part of your team? Applications close on Friday 29 November. Email a copy of your resume, along with a cover letter telling us what you would bring to the 4WD Tours R Us team to Loryn Boicos, lorynboicos@gmail.com